Report content
If something on Arivela looks unlawful or wrong to you, this is where you tell us. The same page is our contact point for authorities, and for anyone who'd like to complain about a decision of ours.
Not a report, but a question, an idea or a hello? Then the contact page is the right place.
Contact point
You reach us electronically: through the form below, or by email at contact@arivela-collective.com. We answer in German, English and Spanish. A person reads every message; this channel isn't purely automated.
What happens after your report
We confirm that your report arrived, as long as you leave us an address. Then we look at it and decide. Our decision goes to you and to the host whose content it concerns, with the reasons for it and with a note on how to object.
If we restrict an offering or an account
Before a restriction or a suspension takes effect, or at the latest when it does, the host receives the reasons in writing. Before we end a whole account we give that statement at least 30 days beforehand, unless a legal obligation, a repeated serious breach or a compelling reason releases us from that. Changes to the terms for hosts reach them 15 days before they take effect.
If we can't agree
We are not obliged, and are not willing, to take part in dispute-resolution proceedings before a consumer arbitration board.
If a dispute between us stays unresolved, you can turn to a consumer arbitration board: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V., Straßburger Straße 8, 77694 Kehl am Rhein, verbraucher-schlichter.de.