होस्ट के लिए शर्तें

TERMS FOR HOSTS

Version host-terms-2026-09-20260912 · Last updated 12 September 2026

1. PARTIES AND SUBJECT MATTER

These terms apply between you as a host ("Host") and Butter & Scholz GbR, Gärtnerstraße 7, 10245 Berlin, Germany, which operates the Arivela platform ("Arivela", "we"). They govern how you publish your offers on Arivela and, if you use ticketing, how tickets are sold through the platform.

Arivela is an online intermediation service within the meaning of Regulation (EU) 2019/1150 (P2B). These terms are drafted in plain and intelligible language and are available at any time, before and during use, at arivela-collective.com/legal/terms-hosts.

2. YOUR ROLE: YOU ARE THE ORGANISER AND THE SELLER

You are the organiser of your event and the seller of the tickets. The contract for taking part is concluded between you and the guest. Arivela arranges that contract and concludes it in your name and for your account.

The money flows through Stripe directly to your account; you are Stripe's contracting party (merchant of record) and enter into your own agreement with Stripe. Arivela bears Stripe's processing fees. Arivela charges guests a service fee of its own and keeps it. Refunds are owed by you to your guests — we settle them on your behalf.

You must give us the details we have to show the guest before the contract is concluded: legal name, address for service, contact email, your declaration whether you act as a trader and, where applicable, register, register number and VAT ID. In addition we must collect the details required under German platform tax transparency law (tax identification number, date of birth or register number, country of residence). Those tax details never appear publicly. Without complete details we cannot sell tickets for you.

Reporting to the Federal Central Tax Office. Under §§ 13 et seq. of that law we report those details once a year, by 31 January for the preceding year, to the Bundeszentralamt für Steuern: the consideration paid out to you, the number of sales, our fees, and the identifier of the account paid out to. We give you the same figures by the same date (§ 22 PStTG). If details are missing we ask for them twice; after that we would have to block you or withhold payouts (§ 25 PStTG). We go further and sell no tickets for you at all until the details are complete.

3. PAYMENT COLLECTION THROUGH STRIPE

You authorise Arivela to conclude the participation contract in your name and to have the participant's payment collected directly onto your Stripe balance by Stripe as your payment service provider; Arivela itself neither receives nor holds the funds.

On payment to Stripe the participant is discharged from the obligation to pay you. The credit and chargeback risk is yours.

4. SERVICE FEE AND REMUNERATION

You authorise Arivela to charge the participant an intermediation commission for the arrangement in the amount set out in the fee schedule as amended from time to time; that commission is due to Arivela in full and is not part of the event price.

The fee is charged per ticket and shown to the guest as its own line before ordering. We currently charge you nothing for using the platform as such. Changes to the fee schedule are announced under section 9.

We issue no invoices in your name. No self-billing arrangement under § 14 (2) sentence 5 of the German VAT Act is agreed here; invoicing your guests, and the tax treatment of your ticket proceeds, stay with you. We keep a record of the fees charged on your events; you receive a statement of them on request.

5. PAYOUTS, CHARGEBACKS, RECOURSE

Your ticket money is paid out after each event date — as a rule the day after that date has ended, in a single transfer per day, net of the refunds booked against that date. Arivela bears Stripe's processing fees. What counts is the end of the date, not the guest's payment.

Your Stripe account runs on a manual payout rhythm for this, which you instruct by way of this agreement: the transfer is triggered by our daily payout run, not by Stripe. While Stripe is still settling a payment we defer the release until it has, for at most a short grace period; after that we release what has actually arrived. There is no payout on request.

Chargebacks, reversals and fraud cases concern the ticket proceeds you collected. Stripe debits such a case to your Stripe balance first, including the case fee Stripe charges. Where your balance does not cover it and Arivela has to answer for it towards Stripe, you reimburse us the shortfall we actually have to bear; we take recourse against you for it. The same applies where we execute a refund in your name after the payout for that date has already been released and your balance no longer covers it.

Recourse for cancellations and non-performance. If you cancel an event or do not run it as offered, and a guest recovers the money through a chargeback instead of through the refund we settle for you, you reimburse Arivela the amount charged back together with the case fee Stripe charges for it. The same applies where a guest's chargeback succeeds because the event did not take place as described.

You indemnify us against third-party claims arising from your breach of these terms or of your contract with your guests. This does not extend to claims we have caused ourselves.

Sales window. Where you sell tickets through Arivela, they can be bought for a date at most 80 days before that date starts; before then the checkout accepts no order for it. If you set a later sales start on a ticket type, the later of the two applies. The window bounds how long money for a date sits on your Stripe balance before the event takes place.

6. REFUNDS, CANCELLATION, POSTPONEMENT

If you cancel an event, you owe your guests repayment of the ticket price. Arivela settles the refund in your name; the refunded ticket price is debited from your Stripe account. The service fee the guest paid us is not returned — not on your cancellation either — and it is not charged to you.

You state your own cancellation and refund conditions on the offer; we show them to the guest before ordering. If you state none, we tell the guest that you have stated no conditions of your own. Arivela does not put its own cancellation conditions in your place.

You can move an event that has exactly one date; we then inform the affected guests of the change. A single date out of a series is not moved: you cancel that date — all guests of that date are refunded and notified — and create the new date.

7. YOUR DUTIES AS ORGANISER

You run the event on your own responsibility. You obtain the necessary permits, ensure safety at the venue and comply with the rules on the protection of minors; any age limit is stated on the offer.

We strongly recommend adequate event liability insurance; we do not make one a condition of using the platform. Arivela checks neither your qualifications nor your insurance cover, and nothing in this section creates a duty for us to do so.

Your offer content must be accurate and must not infringe third-party rights. Statements suggesting the cure, treatment or relief of illness, or suggesting that an offer replaces medical or psychotherapeutic treatment, are not permitted.

Every offer needs a meaningful description and genuine photographs of the gathering it is about. An automatic quality check assesses both; what it assesses and how heavily it weighs is set out at How we order results. Wording that an Arivela AI proposes or rewrites for you is a suggestion; you review it and are responsible for it before you publish it.

8. SUSPENSION AND TERMINATION

We may restrict, suspend or terminate individual offers or your access if you breach these terms or the law, if we are legally obliged to, if there are repeated guest complaints you do not resolve, or where the automatic quality check flags an offer and that finding is enforced (section 7).

Before, or at the latest when a restriction or suspension takes effect, you receive a statement of reasons setting out the specific facts and circumstances and the grounds for the decision. Before a termination you receive that statement at least 30 days in advance, unless a legal obligation, repeated serious breach or a compelling reason releases us from that. You can object through the route in section 11; we review your objection and answer with reasons.

You can terminate this agreement at any time. Tickets already sold are unaffected: you still owe your guests the event, or you refund them.

9. CHANGES TO THESE TERMS

We notify changes to these terms and to the fee schedule on a durable medium. They take effect no earlier than 15 days after the notice, and correspondingly later where a change requires technical or commercial adaptations on your side. You may terminate before the period expires. The period is shorter only where a legal obligation compels us or an unforeseen danger must be averted.

We log which version you accepted, with its version identifier and a timestamp. The previous version remains available: host-terms-2026-09.

10. RANKING, DATA, NO PARITY CLAUSE

Ranking. The main parameters ordering offers in search and lists, and the reasons for their relative weighting, are set out at How we order results. Payment does not influence placement.

Data. You get access to the data required to run your event — in particular the guest list for your event with the name and email address of the person who ordered, and the check-in status. You process those data on your own responsibility and only to run the event: for that purpose you are the controller within the meaning of Art. 4 no. 7 GDPR and you do not process them on our instructions. Where a joint responsibility under Art. 26 GDPR turns out to exist, we conclude the agreement it requires with you.

No parity clause. We do not require you to offer your events elsewhere on worse conditions.

11. COMPLAINTS, LIABILITY, GOVERNING LAW

Send complaints about our decisions to Report & contact or to contact@arivela-collective.com. +49 152 06000945. We handle them promptly and answer with reasons.

We are liable without limitation for intent and gross negligence, and for injury to life, body or health, including where caused by simple negligence.

For simple negligence we are otherwise only liable where we breach an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. That liability is limited to the damage typically foreseeable for this kind of contract.

Liability under the Product Liability Act and liability arising from a guarantee we have given remain unaffected. Any further liability is excluded.

These limits apply equally to the fault of our legal representatives and vicarious agents (§ 278 of the German Civil Code).

German law applies. If you are a consumer habitually resident in the EU, this choice does not deprive you of the protection of mandatory provisions of the law of your country of residence. If you are a trader, the place of jurisdiction is Berlin, as far as legally permitted.

We are not obliged, and are not willing, to take part in dispute-resolution proceedings before a consumer arbitration board (§ 36 VSBG).

If a dispute arises that we cannot settle, the competent body is the Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de (§ 37 VSBG).